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Let’s start with some numbers and statistics. The Gopass programme currently has over 3 million users. At present, there are more than 2,800,000 active Gopass cards in circulation. The majority of Gopass customers come from Slovakia, Poland, the Czech Republic and Hungary. However, registered users are also from countries such as Israel, Estonia, Denmark and Australia.
In which countries and resorts can the Gopass programme be used?
The Gopass programme is currently active in 4 countries and many resorts where users can enjoy a variety of sports activities and experiences for the whole family. Whether you are a water enthusiast, hiker or biker, or whether you are looking for romance under the stars or attractions for children, follow our website and social media. You will surely find inspiration for your trips. Gopass is meant for everyone who knows that life is about experiences and the Gopass programme can currently be used in the following resorts:
Ski/mountain and bike resorts
Slovakia: Jasná, Štrbské Pleso, Tatranská Lomnica and Starý Smokovec
Czech Republic: Špindlerův Mlýn, Ještěd, Monínec
Poland: Szczyrk Mountain Resort
Austria: Mölltaler Gletscher a Ankogel Mallnitz, Muttereralm Innsbruck, Stubaier Gletscher, Goldeck, Bad Kleinkirchheim
Water parks
Slovakia: Tatralandia and Bešeňová
Austria: Bad Kleinkirchheim Thermal
Golf resorts
Slovakia: Grafobal Group Golf Resort Skalica, 365 Golf Range Trenčín, Royal Valley Golf Club
Czech Republic: Golf resort Ostravice, Golf resort Kaskáda, Golf resort Olomouc, Golf & Spa Kunětická hora
Amusement parks
Slovakia: ZOOKONTAKT
Poland: Legendia
Gopass arena Liptov and Gopass arena Bratislava are new additions where people can enjoy sports or join various concerts and events.
Hotels offer benefits for Gopass members
As a Gopass customer, you can stay at selected hotels with great benefits. An automatic 10% discount on your stay sounds good to begin with. And you will love another advantage even more – cable car trips in the summer, ski passes in the winter and water park tickets all year round are included in the price at selected hotels. This looks like a holiday full of experiences, doesn’t it?
Which hotels are part of the Gopass programme?
High Tatras: Grandhotel Praha, Grandhotel Starý Smokovec, FIS Hotel, Horec Suites
A Night on Mt Lomnický štít is an accommodation offering distinguished by its special location, atmosphere and exclusive services. You will stay in the highest room in Central Europe (at the altitude of 2,634 m above sea level). The price includes accommodation, free parking in Tatranská Lomnica, a return cable car ticket on the route Tatranská Lomnica – Mt Lomnický štít, a welcome drink, a bottle of champagne, gifts, a gourmet dinner and an experience of a lifetime. As a Gopass member, you get a 10% discount (other cable cars and aqua tickets are not included in the price, though).
Low Tatras: Tri Studničky Hotel, Grand Jasná Hotel, Pošta Hotel, Chalets Jasná Collection, SKI Hotel, Liptov Hotel, Srdiečko Hotel, A Night on Mt Chopok.
Hotels in water parks: Holiday Village Tatralandia, Bešeňová Hotel, Galéria Thermal Bešeňová, Akvamarín Hotel.
Hotels in Golf Resorts: Green Inn Hotel, Kaskáda Hotel (the cable car and aqua ticket benefit is not included in the price, but a great wellness centre is free for Gopass members).
How to Use the Gopass Card?
The Gopass card comes in two forms: physical and digital. Let’s look at the difference and when to use each.
Plastic Gopass keycard: You will always need the plastic card in every resort when skiing to pass through the turnstiles. In winter, the Gopass card is a must-have item on the pistes.
Digital Gopass card: You can use the card downloaded to your mobile phone for other products and services (water park tickets, ski school, ski rental, hotel stays, golf and much more). The plastic Gopass card is not necessary for these.
And what about tourists who want to use cable cars? They can use the QR codes in their purchase confirmation (receipt). This way, they can take cable car trips in Slovak, and Polish resorts, and in Špindlerův Mlýn and Ještěd in the Czech Republic.
The Gopass card is your personal identifier. You can easily top it up with water park tickets or season passes, ski passes or the Gopass SKI Season Pass, and parking – all via the Gopass app. To know why it’s worth downloading and using the app, please read the article on the benefits of the Gopass app.
To buy products on the website www.gopass.travel, you don’t need a plastic Gopass card. Skiers and snowboarders, however, should know that they will need it during the winter season to use ski passes – to pass through turnstiles. After you register for the Gopass programme for the first time, you will automatically receive a digital card. Instructions for saving it to your mobile will be included in the confirmation email.
Where to get the Gopass card?
When you make your first purchase of products that can only be used with a plastic keycard, the Gopass card will be automatically added to your shopping basket. You can pick it up at the Customer Centre or at the self-service ticket machines (AOM) when you come to the resort.
Picking up the Gopass keycard at an AOM is simple. Just tap the screen, select your language, press “pick up” and enter the 6-digit PIN code you received in the email confirming your product purchase. The AOM device will then issue the keycard along with the purchased product and you can head straight to the cable car.
*AOM = Assisted Sales Points can be found in every Slovak TMR resort – Jasná (both north and south sides), Tatranská Lomnica, Starý Smokovec, Štrbské Pleso, in the Polish resort of Szczyrk, and the Czech resorts of Špindlerův Mlýn, Ještěd, Monínec. The self-service ticket machines are located at or near customer centres, close to cable car stations and at interchange and summit stations.
Each Gopass card is personalised and non-transferable. We recommend signing or marking your Gopass card to avoid confusion. If this happens, the Gopass card will be blocked and you will need to visit a customer centre to resolve the situation.
If you find that your Gopass card is lost, damaged or misused, it is important to block the card. This can be done in your Gopass account by clicking on “I lost my card” or by calling the Gopass helpline.
You can add a new card to your Gopass account in the Gopass cards section, under the Kexcard tab by clicking Add a card (or buy one at the customer centres in resorts). The original card should be blocked and then the new one can be added.
When can you go straight to cable cars and when do you need to visit the customer centre first?
When buying cable car tickets for tourists in Slovak, Polish resorts, and in Špindlerův Mlýn and Ještěd in the Czech Republic, use the QR code from your purchase confirmation to pass through turnstiles. In the Monínec resort (Czech Republic), you will need your Gopass keycard to pass through turnstiles. If you don’t have it, please visit the customer centre to get one.
If you buy a ski pass online and have an assigned Gopass keycard, you can go straight to cable cars and enjoy snow-covered pistes. If you don’t have a Gopass card, visit the customer centre or the ticket office in the respective resort or the self-service point (AOM) to pick up the plastic keycard topped up with the ski pass.
We understand that there is a lot of information. That’s why please don’t overlook the Order confirmation that will “land” in your email after your order. This is your ticket to the world of information. Please check it before your visit and you will be in the picture.
What to do if you forget your Gopass card?
Ideally, always have your Gopass card with you. However, if your card is in another handbag, jacket, car… everything can be solved. You don’t have to miss out on your experience.
If you forget your Gopass card before entering a water park, you can download the digital card to your mobile in the Gopass app. It can be found under the Gopass cards tab and shown at the entrance. Another option is to use the purchase confirmation email, which includes your Gopass card number.
Tourist ticket holders can access cable cars via turnstiles by scanning the QR codes in their order confirmations. Gopass keycards are required only in the Monínec resort in the Czech Republic, so you need to stop by the customer centre for a substitute card.
When skiing in ski resorts, you need the Gopass keycard to pass through the turnstiles. If you forget it, you can have a substitute card issued at the ticket office or customer centre (a fee for issuing a new card and a fee for recharging the ski pass are required then).
